What we can help with
- A detection result differs materially from a known source.
- An upload, report download, or account feature is not working.
- Your organization needs batch analysis or an API integration.
- You have a privacy, data processing, or terms question.
Official support email
Email support@shanhaiyin.com. Verification codes and system notifications are sent automatically; please do not reply to those messages.
What to include
For a completed analysis, include the analysis time, report ID, and RequestId shown on the page, followed by a short description of the issue. Never send passwords, access keys, identity documents, or unnecessary sensitive information.