Eligibility
You may request a full refund within 7 calendar days of payment if none of the points from that purchase have been used. ShanHaiYin points are digital credits for AI content analysis. Once points have been consumed to run an analysis, generate a result, or export a report, that used portion is generally non-refundable.
Detection results
ShanHaiYin reports are technical references generated from model analysis, available provenance signals, metadata, and file fingerprints. We do not guarantee that every result will match a user's personal judgment, expectation, business preference, platform decision, or legal position. A disagreement with the detection result, by itself, is not a refund basis.
Refund review
We will review duplicate charges, points not delivered, confirmed technical failures that prevent the purchased service from being provided, and refunds required by applicable law. If a refund request is opened with the payment provider, ShanHaiYin may temporarily hold or deduct the related points while the request is pending. If the refund is approved, the points remain deducted; if the refund is rejected, held points may be restored.
How to request a refund
Email support@shanhaiyin.com with your account email and transaction ID. Approved refunds are returned to the original payment method where supported by the payment provider. Processing time and any provider-side charges depend on the payment provider.
Consumer rights
This policy does not limit any mandatory consumer rights that apply in your country or region.