Eligibility
You may request a full refund within 7 calendar days of payment if none of the points from that purchase have been used.
Exceptions
Used point purchases are normally non-refundable. We will review duplicate charges, points not delivered, confirmed technical failures, and refunds required by applicable law.
How to request a refund
Email support@shanhaiyin.com with your account email and transaction ID. Approved refunds are returned to the original payment method; processing time depends on the payment provider.
Consumer rights
This policy does not limit any mandatory consumer rights that apply in your country or region.